I would like to express my sincere appreciation for the outstanding customer service and assistance provided during a time of critical need. My dear wife’s sister passed recently and when I called to make reservations I received excellent and professional customer service and assistance. My wife’ s ,Helga Ashby, flight departed from Atlanta with the destination of Berlin Germany. From the moment I first called the quality of customer service was outstanding, second to none. Although I have many favorable comments to make about Atlantic Fellowship over the many years past, I would like to point out and commend two employees, Ms. Donna and Joy, who are truly Customer Service Experts who constantly provided detailed follow up information to me from the first day until (July 12) when my wife returned. Your staff represents Atlantic Fellowship in the manner that every customer expects and would like to be treated. Hopefully, the high degree of the proficiency and excellence demonstrated by these kind ladies will become a standard for other businesses, as well. Please thank Ms. Donna and Joy for me and Helga for the great job they do for you. Keep up the Great Job.
Respectfully, Walter Ashby
Thank YOU, Joy and Donna and all you good people of Atlantic Fellowship. You have helped me for many years.
P.s.: Is there a possibility that during the fall there would be direct flights from DC to Munich ???? Just a question. I believe, Marlene would like to see part of our family near Munich, but it would have to be easy on her. AEM
I’m doing a happy dance! Your upgrade confirmed on the outbound, and since we had a higher fare code it was only 30K, so I asked to get the return as well and got it confirmed! So you have business class roundtrip confirmed and we used 60K. I changed Mrs. Mangano’s seats so that she has an aisle in the middle section where there are 2 seats and you have the aisle next to her for both transatlantic flights!
Thank you for the tickets. Also, thank you for always being so helpful and pleasant to work with.
Dear MS Donna,
Thank you for sending the ticket via snail mail. Would you believe the computer would not let me print the e-mail. I will have to ask for help since it would not accept the normal print command. I thank you for going the extra mile for me in getting the ticket information. I also appreciate your cheerful attitude. I read on your letterhead that Atlantic Fellowship has been in business for more than 40 years. For 30 of those years I have been a customer of the agency. That says something about your service.
Yours Mrs. Fletcher
Thank you, Donna,
As usual, Atlantic Fellowship delivers excellent service!
Have a wonderful rest of the summer!
I got a fast response from Joy [don’t know if she’s sitting next to you],
who reported that the refund is in train and should appear in my account
register within five days. AF is wonderful. We’ve been using you for years, but this really takes the
Best . . .
Hi Michelle and Joy
Many thanks for all your help. Really nice to have such dependable and
You might remember that I had to cancel my trips in 2013 and you managed to reschedule everything for this March including help with a wheelchair. This is to let you know that everything worked out beautifully and I thanked you across the miles. I have been a customer of Atlantic Fellowship for more than 25 years and have always been satisfied. Thank you for you help, understanding and professionalism.
I will contact you later this year to make reservations for my trip in October.
Most sincerely and gratefully,
The information came through perfectly and I was able to print it. Thanks so much for your help. Everyone there has been so helpful when I had any questions and I really appreciate it. This is the very first cruise for my two daughters and myself and I couldn’t have asked for more caring people to help me through everything.
Melvina (Mina) Alford